Terms of service

1. About Opal & Onyx

Opal & Onyx is a luxury resale platform specialising in authenticated pre-owned designer fashion. We are a company registered in England and Wales. For inquiries, please contact: [insert email] | [insert address]

2. Eligibility

You must be at least 18 years of age to use our website and purchase goods. By placing an order, you confirm that you meet this requirement and have legal capacity to enter into binding contracts.

3. Use of Our Website

You may only use the site for lawful purposes. You must not misuse the website by knowingly introducing malicious software, or attempt unauthorised access. We reserve the right to deny access if you violate these terms.

4. Intellectual Property

All content, trademarks, logos, images, and software on our website are the property of Opal & Onyx or our licensors and are protected under applicable copyright and trademark laws. You may not use, reproduce, or distribute any content without written consent.

5. Product Information

We strive to ensure all listings are accurate and complete. However, due to the pre-owned nature of items, minor discrepancies may occur. All products are sold "as-is" and include detailed descriptions and images to aid your evaluation. Colours may vary slightly depending on screen settings.

6. Authenticity Guarantee

Each item undergoes a rigorous authentication process. We guarantee the authenticity of every product we sell. In the rare event that an item proves to be counterfeit, we offer a full refund upon return.

7. No Returns, No Refunds

Prices are listed in your selected currency and include applicable VAT unless stated otherwise. We accept major credit/debit cards, PayPal, Apple Pay, and Opal & Onyx gift cards. We reserve the right to adjust pricing at any time without prior notice.

8. Order Acceptance and Contract

After placing an order, you will receive an email confirming receipt. This does not constitute acceptance. Acceptance occurs only when we dispatch the item. We reserve the right to cancel orders for any reason, including pricing errors or failed payment authorisation.

9. Delivery and Shipping

We ship globally from our studio or trusted sellers. Delivery times vary by location. All packages are shipped discreetly with tracking. We are not liable for delays beyond our control. Customs duties and taxes (if applicable) are the responsibility of the buyer.

10. Returns and Refunds

All sales are final. Due to the rare and exclusive nature of our items, we do not accept returns or offer refunds unless an item is proven inauthentic or not as described. Please review all item details and images before purchase.

11. Limitation of Liability

Opal & Onyx shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our site or services. We do not exclude liability for death or injury caused by our negligence or for fraud. Our total liability is limited to the amount you paid for the product.

12. Indemnity

You agree to indemnify, defend and hold harmless Opal & Onyx and its affiliates from any claims, damages, liabilities, and costs arising from your breach of these terms or unlawful use of the website.

13. Data Protection

Your personal data is handled in accordance with our Privacy Policy. By using our services, you consent to our use of your data as outlined therein.

14. Third-Party Services

We may feature links or services from third-party providers. Opal & Onyx is not responsible for their content or practices. Your use of third-party services is at your own risk.

15. Force Majeure

We are not liable for any failure or delay in performance due to events beyond our control, including but not limited to natural disasters, strikes, governmental actions, or internet outages.

16. Dispute Resolution

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. We encourage informal resolution before legal steps are taken.

17. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Continued use of our website after changes implies your acceptance.

18. Contact Us

For any questions regarding these Terms and Conditions, please contact: Opal & Onyx | [insert email] | [insert phone] | [insert physical address]