Privacy policy

Privacy Policy

At OPAL & ONYX, your privacy is paramount. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you engage with us online or in person.

Data Controller

Responsible entity: OPAL & ONYX
Contact: privacy@opalonyx.com
[Registered Address]
[City, State, Zip Code]

We are committed to protecting your personal data. This policy details the data we collect, its intended use, and your rights. For any data privacy concerns, please contact our Data Protection Officer.

This Privacy Policy may be updated as our services evolve or legal requirements change. Please check back regularly for updates.

Data Protection Officer

Contact: [Name of Officer]
Email: privacy@opalonyx.com
[Office Address]
[City, State, Zip Code]

1. Basic Information on Data Handling

1.1 Scope of Personal Data Processing

We collect and use personal data only to the extent necessary to operate our website, deliver content, and provide services. Typically, this data is collected with user consent, except where prior consent is not feasible and lawful processing is permitted.

1.2 Purpose and Legal Basis

Data is processed to fulfill contractual obligations or serve legitimate business interests, such as improving services or managing transactions.

2. Special Considerations Regarding Returns

Due to the rare and exclusive nature of our pre-loved luxury inventory, all sales are final. We do not offer refunds and advise careful consideration prior to purchase.

3. Contact Information

If you use our website's contact form, we collect your name, email, subject, and message solely to process your inquiry. This information will not be shared.

If you reach out via email, your message and personal data are stored to handle the communication. This data is not disclosed to third parties.

4. Data Retention

Your personal data is deleted once its collection purpose is fulfilled, typically upon conclusion of correspondence. If data is tied to contractual obligations, it is retained only as long as legally required.

5. Right to Object and Removal

You may revoke your consent at any time. To do so, email privacy@opalonyx.com. Upon revocation, related data will be deleted unless required for contractual or legal obligations.

6. Cookies and Similar Technologies

We use cookies to enhance your experience and for advertising. These small text files store preferences and enable service personalization. You can adjust browser settings to reject cookies, though this may affect functionality.

7. Your Rights

If your personal data are processed, you have the following rights under applicable data protection laws:

  • Right to Access: Request information on your stored personal data.

  • Right Correction: Request updates to incorrect or incomplete data.

  • Right Deletion: Request removal of your data under certain legal conditions.

  • Right to Restrict Processing: Request a temporary halt to data use in specific situations.

  • Right to Data Portability: Receive your data in a structured, machine-readable format.

8. Right to Lodge a Complaint

If you believe your data has been unlawfully processed, you have the right to file a complaint with your local data protection authority.

9. Changes to This Policy

If you believe your data has been unlawfully processed, you have the right to file a complaint with your local data protection authority.